Return & Refund Policy

At StoreforSigns, we are committed to supplying high-quality safety signage and providing efficient customer service. This Return & Refund Policy explains your rights and our procedures regarding returns, exchanges, refunds, and defective products.

1. Inspecting Your Order

Please inspect your order immediately upon delivery.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at info@storeforsigns.com. To help us assess your claim quickly, please include:

• your order number;
• a description of the issue;
• photographs of the product and, where applicable, the packaging.

We will review your claim promptly and provide an appropriate solution in accordance with applicable law.

2. Consumer Right of Withdrawal (EU Customers)

If you are purchasing as a consumer within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason, in accordance with applicable consumer protection legislation.

To exercise this right, please contact us at info@storeforsigns.com before returning the goods.

Returned products must:

• be unused and undamaged;
• be returned, where reasonably possible, in their original packaging;
• include all supplied accessories and documentation;
• be accompanied by proof of purchase.

The customer is responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning the goods.

3. Business Customers

Purchases made by businesses are governed by the agreed contractual terms and applicable commercial law.

The statutory consumer right of withdrawal does not apply to business-to-business (B2B) transactions unless otherwise required by mandatory law or expressly agreed by StoreforSigns.

4. Non-Returnable Products

The following products cannot be returned unless they are defective or supplied incorrectly:

• custom-made products;
• personalised products;
• products manufactured according to the customer's specifications;
• other goods excluded from the right of withdrawal under applicable law.

5. Defective or Incorrect Products

If a product is confirmed to be defective, damaged before delivery, or incorrectly supplied, StoreforSigns will, where appropriate:

• replace the product;
• repair the product, where feasible;
• supply the correct item;
• issue a full or partial refund, as required by applicable law.

The chosen remedy will depend on the nature of the issue and the applicable legal requirements.

6. Exchanges

If you wish to exchange a standard product for another item, please contact us before returning the goods. Exchange requests are handled individually and are subject to product availability.

7. Refunds

Once we receive and inspect the returned goods, we will notify you whether your refund has been approved.

Where a refund is due, it will be processed using the original payment method unless otherwise agreed.

Refunds are normally issued within 10 business days after approval. Your bank or payment provider may require additional time to process the transaction.

8. Contact

If you have any questions regarding returns, refunds, or warranty claims, please contact:

StoreforSigns

Email: info@storeforsigns.com